Privacy Policy

Purpose of Personal Information Collection

To provide platform services to Users, Helm Marginvale collects certain personal information for the following purposes. This information will be used only for the stated purposes and not for any other reason. If the purpose of use changes, appropriate steps, such as notifying Users or obtaining additional consent as required by applicable laws, will be taken.

Account Registration and Management

User identification, customer verification (Helm Marginvale), user information management, and notification delivery

Account termination via non-face-to-face authentication, including resetting contact details such as phone numbers and email addresses

Provision of goods or services

Confirmation of digital asset trading relationship

Inheritance and Transfer Management

Overall management of digital asset trading relationships, including the setup, maintenance, and termination of services

Preventing unauthorized use

Analysis of usage statistics to provide new and tailored services

Ongoing improvement and enhancement of platform services

Event Details and Promotions

Providing information about various events and promotional offers

Handling Complaints

Verifying complainants’ identities and complaint details

Contacting users for fact-finding and notifying them of processing results

Resolving damages and transaction errors

AML/CTF and Legal Investigations

Verifying complainants' identities and complaint details

Cooperation with law enforcement agencies during investigations.

Terminology

For the purposes of this agreement (the 'Agreement'), the Platform will be referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform will be referred to as 'you', 'your', or 'User'. Both 'we' and 'you' are collectively referred to as 'both parties' and individually as 'a/one party'.

Processing and Retention of Personal Information

We will process and retain your personal information for as long as required by law or for the period agreed when we collected the information from you.

Cooperation with law enforcement agencies during investigations.

Generally, your personal information will be retained for 1.5 years after you delete your account or if it is deactivated due to misuse. This gives financial institutions time to carry out any reviews or allows authorities to conduct investigations. If no reviews or investigations take place, we will completely delete your data after this period.

If there is an ongoing investigation into a legal violation, we will retain your information until the investigation is complete.

If there is any outstanding debt or credit linked to your use of our services, your information will be retained until the debt is resolved.

Scope of Application

This Agreement applies to all Users trading on the Helm Marginvale Global website and mobile app (the 'Platform'). Users must comply with the terms and conditions set out in this Agreement, in accordance with applicable laws and regulations governing personal information and data protection in the User's country or region.

Invocation

Any reference in this Agreement to codes, statutory decrees, or administrative regulations refers to the most recently amended version, whether the amendment occurred before or after the Agreement was signed.

Headings

The headings in this Agreement are for convenience only and should not be used to interpret the terms and conditions. Any references to statements, terms, conditions, annexes, or schedules refer to those in this Agreement.

Use of the Term Include

In this Agreement, the term 'include' is always intended to mean 'include but not limited to,' unless otherwise specified.

Information Collected

Users agree that the Platform may use cookies to track their activity while using the Platform and collect various information, including but not limited to IP addresses, geographic locations, and other relevant data. For example, we may use video (including audio) footage for identity verification of P2P merchants and as evidence in P2P order disputes. In addition, facial video (including audio) information may be used for Helm Marginvale identity verification on third-party platforms.

Limitation of Liability

While the Platform takes technical and security measures to protect your information, we cannot guarantee that data transmitted over the internet is 100% secure. Therefore, we make no guarantees about the security of the personal information you provide and cannot be held responsible for any loss or damage resulting from unauthorized access to your personal data.

Changes to This Agreement

We reserve the right to update this Agreement at any time. If we make changes to the Privacy Policy, we will notify you by posting the updates, including the new effective date and details of the changes. In some cases, we may also send you a direct notice. Please review the Privacy Policy regularly. If you continue using the Platform after changes are made, you accept the updated terms.

Official Announcements

We will publish official announcements only through the valid contact information you have provided or by posting them directly on the Platform. We are not responsible for any losses resulting from reliance on information obtained through other means.